901 Enterprise Way  .  Portsmouth, VA  23704  .  757-397-3411

Position Summary:  Provide housekeeping and laundry services to residents while upholding the principles, service standards, philosophy and mission

Position Responsibilities – Service

• Clean Common areas and resident rooms according to scheduled or as directed by administrator
• Change bed lines according to schedule or as directed
• Manage flat linen, towel, and personal laundry according to schedule or as directed
• Remove and dispose of resident and facility trash as scheduled or as directed
• Assist with facility laundry and put away clothes as scheduled
• Deep clean common living rooms, dinning rooms, hallways, conference room, administrator office, and nursing station monthly
• Deep clean rooms monthly and when a resident moves out
• Clean up all urine, bowel movement, and blood in a timely manner
• Assist with maintenance issue
• Plunge or snake out clogged toilet
• Wash windows
• Change light bulbs
• Dust common living rooms and conference room weekly
• Stock rooms with supplies
• Maintain adequate supplies and order supplies when necessary
• Clean carpet when spills occur
• Respond to door alarms
• Answer business phones
• Gather newspaper each morning and distribute
• Participate in and attend all required in-services training sessions
• Communicate any staff or resident issues with the  administrator
• All other duties assigned

Team Effort:

• Assist in ensuring compliance with State and Local Regulations
• Assist with resident turnover and other aspects of building maintenance
• Appropriately interact with resident, family member, and other guest
• Assist Activity Director by encouraging resident involvement in activity
• Assist all department with other duties as needed and/or assigned by administrator
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Action:

• Respond to resident emergencies and act accordingly
• Communicate any resident concerns/issue to the appropriate person in a timely manner
• Practice safety in working around and with equipment, chemicals, tools, and utensils
• No horse playing or agitating resident

Reputation:

• Maintain professional relationships with all employees 
• Maintain good hygiene and a professional appearance

Success:

• Contribute to resident satisfaction by ensuring that customer’s expectations are met or exceeded
• Maintain efficient and appropriate communication with residents, family members and guest
• Contribute to marketing efforts through appropriate interaction with prospective resident and guest

Essential skills, experience and abilities:

• Ability to organize and manage multiple priorities
• Strong customer orientation to older adults
• Excellent interpersonal and communication skills
• Positive attitude, enthusiasm and energy
• Ability to read , write,  and comprehend
• Previous experience working in a senior living environment

Nonessential skills and experience

• High school diploma or equivalent certificate

Reporting to the position: No direct reports

Dress Code: 

• Nursing Uniforms / Scrub type clothing
• Tennis, Nursing, or Croc type shoes need to be slip resistance.  No open toe shoes.  Shoes must be worn at all times during working hours.
• Name tag
• Hair should be up out of the way
• No piecing that dangle.  No lip or eyebrow rings

Physical Demands and Work Environment:  The physical demands and work environment characteristics described her are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

            Physical Demands:  While performing the duties of this job, the employee is often required to stand, walk, sit, use fine and gross motor skills, reach with hands and arms, balance, stoop, kneel, crouch, talk, hear, and or smell.  An individual must have the reading ability at the level to comprehend notes.  An individual in this position will be required to lift or carry weight in up to 75 pounds.  Intermittent physical activity includes lifting and supporting residents.  The employee must use proper body mechanics.  The employee must be free of diseases that can be transmitted in the performance of job responsibilities during the stage of communicability.

            Work Environment:  While performing the duties of this job, the employee is exposed to minimal to moderate noise. The employee occasionally works in high precarious places and is frequently expels to heat and risk of electrical shock.  The employee occasionally works in outside weather condition and is exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemical, extreme cold, and vibration. The employee will be exposed to blood and/or body fluids.  The employee may encounter traumatic situations, such as having to care for mentally ill resident and contact the deceased residents.  Employee will be scheduled based on operational needs (e.g., shift rotation, standby, on-call, ect) SLEEPING IS NOT PERMITTED DURING WORKING HOURS.

General Sign-Off:  This Job Description is intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. 

The employee must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, completing tasks and demands and to seek supervisory assistance as appropriate.  The employee is expected to adhere to all company policies and procedures.